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Streamline your customer support with our Call Center setup services

Our company offers call center setup services to help businesses establish a professional and efficient call center operation. We have a team of experts who have extensive experience in setting up call centers of all sizes and types. Our services include everything from equipment and software installation to staff training and ongoing support. We work closely with you to ensure that your call center is tailored to meet your specific needs.

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Improve your business's efficiency with our professional Call Center solutions

Integral Infosystems company specializes in building software solutions for call centres. We understand the unique needs and challenges that call centres face, and work closely with our clients to develop custom solutions that streamline processes and improve efficiency. Our software helps call centres to manage customer interactions, track performance, and analyze data to identify areas for improvement. With our expertise and innovative approach, we help call centres to deliver the best possible service to their customers.

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Why Choose Us?

Want to streamline your customer support and improve business efficiency? Our professional call center setup services are the perfect solution. We understand that every business is unique, that's why we offer customized solutions to meet the specific needs of your business. Trust us to take your customer support to the next level with our powerful call center solutions!

Expertise

Our team of experienced professionals has the knowledge and skills to design, implement, and manage call centers of any size and complexity. We'll work closely with you to understand your business goals and customize a solution that meets your specific needs.

Expertise

Technology

We use the latest technology to ensure your call center operates smoothly and efficiently. From cloud-based solutions to advanced reporting and analytics, we'll provide the tools you need to streamline your operations and deliver exceptional customer service.

Technical support

Scalability

Our call center solutions are designed to grow with your business. Whether you need to add new agents, expand your operations, or integrate new channels, we'll ensure your call center is scalable and flexible enough to meet your evolving needs.

Scalability

Quality Assurance

We're committed to delivering high-quality services that meet or exceed your expectations. Our team follows strict quality assurance protocols to ensure that all calls are handled professionally, efficiently, and with the highest level of accuracy.

Quality Assurance

Support

We provide round-the-clock support to ensure that your call center is always up and running. Our team is available to assist with any issues or concerns, and we're dedicated to ensuring your complete satisfaction.

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Call Center Process

Identify your call center needs

Identify your call center needs

Determine the type of services you want to provide, the number of agents required, and the infrastructure needed to support your call center.

Choose your technology

Choose your technology

Choose the right hardware and software to support your call center operations. This includes call center software, computers, headsets, and other necessary equipment.

Set up your call center software

Set up your call center software

Install and configure your call center software to ensure it is properly integrated with your existing systems and hardware. This includes setting up phone numbers, IVR menus, call routing, and other call center features.

>Hire and train your agents

Hire and train your agents

Hire agents with the right skills and experience to handle the type of calls your call center receives. Provide them with proper training on your call center software, policies, and procedures.

Test your call cente

Test your call center

Perform rigorous testing to ensure that your call center is fully functional and meets all of your requirements. This includes testing your hardware, software, and call center processes.

Launch your call center

Launch your call center

Once testing is complete, launch your call center and start providing services to your customers. Monitor your call center operations closely to ensure that everything is running smoothly.

Continuously improve

Continuously improve your call center

Monitor your call center metrics and customer feedback to identify areas for improvement. Use this feedback to refine your call center processes, train your agents, and optimize your call center software.

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How It Works

Guide your customers to resolve their queries faster.

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1

Customer facing number

Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.

2

Get a Cloudshope phone

Get a Cloushope phone (virtual number) from Cloudshope. Divert all calls from your customer facing number to the your Cloushope phone

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3

Customise the call flow in dashboard

Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail option, set office hours etc

4

Route calls to the right agents

Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.

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Our Work

We do not just web design, but out-of-the box digital experiences that takes your business to the next level!

Clients

Clients are delighted with our services!

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Process

How do we works

1

Requirement
Gathering

2

Validating and
Shaping Idea

3

Design and
Prototyping

4

Development

5

Testing and
Quality Assurance

6

Maintenance and
Support



Need Help?

Reach out to the world’s most reliable IT services.

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  • Our Location B-1705, NX-BYTE(T3), NX ONE, Plot No-17, Sector-Tech-zone-IV, Greater Noida (West), UP

  • Send Us An Email info@integralinfosystems.com

  • Call Us +91 8510953030