Provide 24/7 customer support with our IVR/Virtual Reception services

Our company offers a virtual reception service that allows your customers to interact with an automated system, guiding them to the appropriate department or individual. Our IVR system is highly customizable and can be programmed to handle a wide range of customer interactions. This allows you to provide efficient and professional customer service, even when your staff is unavailable.

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Streamline your call handling process with our advanced IVR solutions

We pride ourselves on delivering top-notch IVR (Interactive Voice Response) and Virtual Reception systems. We start by understanding the needs and goals of our clients and then we design and build custom IVR and Virtual Reception systems that meet those needs. Our team of experts uses the latest technology and techniques to ensure that our systems are reliable, user-friendly and efficient. By partnering with us, our clients can streamline their operations and provide their customers with a seamless experience every time.

Why Choose Us?

Want to provide 24/7 customer support without breaking the bank? Our IVR/Virtual Reception services are the perfect solution. Our advanced IVR technology streamlines the call handling process, improves customer engagement and allows you to focus on growing your business. Trust us to take your customer service to the next level with our powerful IVR solutions!

Improved Customer Service

Our customized IVR service allows you to deliver personalized and professional messages to your customers. With our service, you can provide a range of options to your customers, such as self-service options, appointment scheduling, and more. This ensures that your customers receive timely and efficient service, which in turn leads to increased customer satisfaction and loyalty.

Expertise

Cost-Effective

Our customized IVR service is a cost-effective solution that can help you reduce your operational costs. With our service, you can automate routine tasks, which can free up your staff to focus on more important tasks. This can lead to significant cost savings for your business in the long run.

Cost-Effective

Scalable and Flexible

Our customized IVR service is scalable and flexible, which means it can grow and adapt to your business needs. Whether you need to add new features or expand your service, our IVR system can be customized to meet your specific requirements.

Scalable and Flexible

24/7 Availability

With our customized IVR service, your customers can access your services anytime, anywhere. Our service is available 24/7, which ensures that your customers can receive assistance even outside of business hours.

Availability

Expert Support

Our team of experts is always available to assist you with any issues or queries related to your customized IVR service. We provide round-the-clock support to ensure that your service is running smoothly and effectively.

Timely delivery

Customized IVRs Process

Consultation

Consultation

We begin by understanding your business requirements and call handling needs. Our team of experts will work with you to understand your unique requirements, including call volume, call flow, and the types of calls you receive.

Script development

Script development

Based on your requirements, we will create a customized IVR script that reflects your business brand, messaging, and tone. Our team of experienced scriptwriters will work with you to develop a script that is engaging, informative, and easy to navigate.

Voiceover selection

Voiceover selection

We offer a wide range of professional voiceover artists, and our team will help you select the best voice for your IVR system. We ensure that the voice is clear, pleasant, and easy to understand.

IVR system setup

IVR system setup

Once the script and voiceover have been selected, we will set up your IVR system. Our team will work with you to configure the system, including call routing, greetings, prompts, and menu options.

Testing and optimization

Testing and optimization

We will test the IVR system to ensure that it is functioning as expected and that the call flow is seamless. We will also optimize the system based on user feedback and analytics to ensure that it is meeting your business goals and objectives.

Ongoing support

Ongoing support

We provide ongoing support to ensure that your IVR system is functioning correctly and efficiently. Our team is available 24/7 to assist you with any issues or questions you may have.

How do businesses use IVR?

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Improve efficiency

Automating your calls via an IVR system not only helps in streamlining your processes but also provides your staff the freedom to focus on other more important activities

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Automated checking for order status

Tracking orders is easier than ever with the new IVR technology. Customers can track their orders in two easy steps - by calling the provided contact number and punching in their user ID.

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Better customer experience

Our IVR system comes with a smart feature that helps in better matching of customers with related domain experts. This helps in providing a customized user experience for each of our customers.

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Easy updates

The easy update method is frequently used by a large number of online platforms for the payment of services availed online such as booking movie tickets, ordering home delivery, etc.

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Cash on delivery verification

Providing cash on delivery without order verification can lead to huge expenses for the company. Most sites have switched to a simple IVR system for order verification

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For local language interaction

Language inclusivity is one of the most selling features of an IVR system. Customers from different regions can get the same support without worring about language barriers.

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Be available after hours

In case your company does not have a 24*7 customer support, you can set up an IVR system to respond to calls received during hours of unavailability.

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Gather feedback

IVR systems are excellent tools for gathering feedback. It’s quick and interactive and improves the customer experience while also saving the regular staff from repetitive tasks.

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Personalisation

The IVR systems can be tailored to every customer, making them feel more relevant. The welcome greeting can be changed to a shorter message for later calls

Interactive Voice Response (IVR) System

We pride ourselves on delivering top-notch IVR (Interactive Voice Response) and Virtual Reception systems. We start by understanding the needs and goals of our clients, and then we design and build custom IVR and Virtual Reception systems that meet those needs. Our team of experts uses the latest technology and techniques to ensure that our systems are reliable, user-friendly, and efficient. By partnering with us, our clients can streamline their operations and provide their customers with a seamless experience every time.

Type Of IVR

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Single-level IVR

This IVR is perfect for cases that can generate a response on the basis of one single input. It is the simplest type of IVR which only adds one layer to your call flow.

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Multi-level IVR

A nested IVR that streamlines the customer interaction by fragmenting a long list of input messages into smaller lists that can be managed better.

How It Works

1

Customer dials a business phone number

The customer dials a business phone number either on your ad, website, or application.

2

They hear a greeting followed by prompts

The customer is asked for their DTMF input. Then they hear custom greetings

3

The request gets processed.

For example, the customer gets connected to a support expert or gets the details of their account balance

How do businesses use IVR?

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Smart call routing

IVR systems can be used to smartly route your calls in a time-based and team-based manner.

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Sound professional

Every customer gets a prime user experience with a clear and concise welcome greeting.

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Route calls with ease

Just dial press in a few keys to get directed to your desired channel.

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Support remote working

Work in any region without worry with Cloudshope’s IVR Number.

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Scale with ease

The Cloudshope’s IVR comes with a choice of adding/ removing agents at the click of a button. You can also use it to scale

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Reports and analytics

Real-time agent-wise reporting and call analytics

Our Work

We do not just web design, but out-of-the box digital experiences that takes your business to the next level!

Clients

Clients are delighted with our services!

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Process

How do we works

1

Requirement
Gathering

2

Validating and
Shaping Idea

3

Design and
Prototyping

4

Development

5

Testing and
Quality Assurance

6

Maintenance and
Support



Need Help?

Reach out to the world’s most reliable IT services.

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  • Our Location B-1705, NX-BYTE(T3), NX ONE, Plot No-17, Sector-Tech-zone-IV, Greater Noida (West), UP

  • Send Us An Email info@integralinfosystems.com

  • Call Us +91 8510953030